Exchange & Refund Policy
We want you to love your purchase. If you’re not completely satisfied, here’s how we can help:
Returns & Exchanges
- Eligible items may be returned or exchanged within 7 days of delivery
- Items must be unworn, unwashed, and in original condition with tags attached
- Buyer is responsible for return shipping costs
- Original shipping fees are non-refundable
How to Initiate a Return
- Visit our Returns Center at chidiyaa-us.com/returns
- Follow the instructions to generate a return label
- Pack items securely and attach the provided label
- Drop off at your nearest shipping facility
Refund Processing
- Refunds are issued to the original payment method
- Processing may take 5-10 business days after we receive your return
- Sale items and gift cards are final sale
Exchanges
We currently offer size exchanges only for eligible items:
- Available within 14 days of delivery
- Subject to stock availability
- Customer covers shipping costs for exchanges
Non-Returnable Items
The following cannot be returned:
- Undergarments and intimate apparel
- Custom or personalized items
- Items marked “Final Sale”
Damaged or Defective Items
If your order arrives damaged:
- Contact us immediately (within 48 hours of delivery)
- Provide order details and photos of the issue
- We’ll arrange a replacement or refund
Store Credit Option
Prefer store credit? We offer:
- 10% bonus credit on refund amounts
- No expiration date
- Redeemable on future purchases
We reserve the right to refuse returns that don’t meet our policy requirements.